Tag Archives: customer service

The Big Significance of Small Business

Normally, I avoid buying cookies, or anything, from strange children on my doorstep. It’s not so much that I discourage budding entrepreneurs as that I prefer to not support the mega-companies providing the product and pocketing most of the profits. … Continue reading

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Internet Disconnection

But the cheerful woman on the other end of the phone line — on the other end of the planet, actually — was definite that there was no problem with my modem, no problem with my connection, no problem of any sort anywhere in my vicinity, and was there any additional way that she could help me, please? Continue reading

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Is Common Courtesy Still Common?

The other day I was at a small business, attempting to pay for my purchase. I say “attempting” because, even though I was at the front counter . . . checkbook to the ready the sales associate was so deep in conversation with her granddaughter that I was an obvious nuisance. Continue reading

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